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The mission of the Division of Senior and Adult Services is to empower seniors and adults with disabilities to age successfully by providing resources and support that preserve their independence.

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Home Energy Assistance Programs

              HEAP Volunteers

A team of  volunteer contractors from the Plumbing, Heating and Cooling Contractors of America traveled throughout Cuyahoga County to provide furnace tune-ups, water audits and plumbing repairs for senior and disabled residents. 

Home Energy Assistance Programs Application

Energy Assistance Programs Application    
2016 – 2017

The Ohio Department of Development offers several programs to help low-income Ohioans pay their utility bills and improve the energy efficiency of their homes. This application may be used for any/all of the following programs: Home Energy Assistance Program (HEAP), Winter Crisis Program (WCP), Summer Crisis Program (SCP), Percentage of Income Payment Plan (PIPP), and/or the Home Weatherization Assistance Program (HWAP).  

* For Winter and Summer Crisis Programs (WCP and SCP) applicants must also make an appointment  at a local provider agency.

WCP and SCP applicants should call the Council for Economic Opportunity in Greater Cleveland’s 24 Hour Energy Assistance Appointment Line at 216.518.4014. The TTY number for the hearing impaired is 711.

The HEAP program begins July 1, 2016 and ends June 30, 2017. The one-time benefit is typically credited in January depending on when the application was received. Pleas note that your mailed-in HEAP application will take 12 to 16 weeks to process. Once your application has been processed, you will receive a notification letter informing you whether or not you are eligible for bill paying assistance.

What you need to apply:
  • Proof of citizenship or alien status for all household members. Proof of citizenship or alien status is required for the primary applicant.
  • Completed and signed application.
  • Proof of income for everyone living in the household.
  • Copies of all heating and utility bills.

The Division of Senior and Adult Services (DSAS) conducts HEAP outreach to residents 60+ and adults with disabilities 18+. Call the HEAP Office at 216.420.6700 for individual assistance.

Energy Assistance Program Application
Click here to view and print the Combined 2016 - 2017 Energy Assistance Programs Application in English.

2016-2017 HEAP Eligibility Guidelines

Size of Household

Total Gross Annual
Household Income

1 person


2 person


3 person


4 person


5 person


6 person


 7 person
 8 person

For households with more than 8 members,
add $7,280 per member.