Adult Protective Services

24 hour Hotline
216.420.6700
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Mission

The mission of the Department of Senior and Adult Services is to provide quality in-home and community services to seniors, disabled and vulnerable adults based on individual need.

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Home Energy Assistance Programs


              HEAP Volunteers

A team of  volunteer contractors from the Plumbing, Heating and Cooling Contractors of America traveled throughout Cuyahoga County on Saturday, Sept. 17th, 2011 to provide furnace tune-ups, water audits and plumbing repairs for senior and disabled residents. 


Download the Combined 2011 - 2012 Energy Assistance Programs Application

Energy Assistance Programs Application    
2011 – 2012


The Ohio Department of Development offers several programs to help low-income Ohioans pay their utility bills and improve the energy efficiency of their homes. This application may be used for any/all of the following programs: Home Energy Assistance Program (HEAP), Winter Crisis Program (WCP), Summer Crisis Program (SCP), Percentage of Income Payment Plan (PIPP), and/or the Home Weatherization Assistance Program (HWAP).  

* For Winter and Summer Crisis Programs (WCP and SCP) applicants must also make an appointment  at a local provider agency.

WCP and SCP applicants should call the Council for Economic Opportunity in Greater Cleveland’s 24 Hour Energy Assistance Appointment Line at 216.518.4014. The TTY number for the hearing impaired is 711.

You may apply for HEAP from September 1, 2011, through March 31, 2012. Once your application has been processed, you will receive a notification letter informing you whether or not you are eligible for bill paying assistance.

What you need to apply:
  • Proof of citizenship or alien status for all household members. Proof of citizenship or alien status is required for the primary applicant.
  • Completed and signed application.
  • Proof of income for everyone living in the household.
  • Copies of all heating and utility bills.

The Department of Senior & Adult Services (DSAS) conducts HEAP outreach to residents 60+ and adults with disabilities 18+. Call the HEAP Coordinator at 216.420.6830 for individual assistance.

Energy Assistance Program Application
Click here to view and print the Combined 2011 - 2012 Energy Assistance Programs Application in English.

2011-2012 HEAP Eligibility Guidelines

Size of Household

Total Gross Annual
Household Income

1 person

$21,780

2 person

$29,420

3 person

$37,060

4 person

$44,700

5 person

$52,340

6 person

$59,980
 7 person
  $67,620
 8 person
  $75,260

For households with more than 8 members,
add $7,640 per member.